Customer First Policy

Our Refund & Return Policy

We believe shopping should be worry-free. Our transparent refund and return policy is designed with your satisfaction in mind — no complicated processes, no hidden clauses.

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Your Satisfaction Is Our Priority

At Cool Cloth, we stand behind every product we sell. Our refund and return policy is built on transparency and fairness — because we believe you deserve to shop with complete confidence.

Whether it's a damaged item, a wrong size, or simply a change of mind, we make the process as smooth and hassle-free as possible. Your trust is the foundation of everything we do.

Refund Policy Details

Everything you need to know about our refund and return process, explained clearly.

Eligibility for Refunds

Item must be returned within 30 days of delivery.
Product must be unused and in original packaging.
All original tags and accessories must be included.
Proof of purchase or order confirmation email is required.
Damaged or defective items are eligible regardless of condition.

Non-Returnable Items

Perishable goods (food, flowers, plants)
Intimate or sanitary goods once opened
Hazardous materials or flammable liquids
Digital downloads and software licenses
Customized or personalized items

Refund Process

Log into your account and go to My Orders.
Select the order and click Request Refund.
Provide reason and submit request.
Our team reviews within 1–2 business days.
Ship item back using provided label.
Refund processed after inspection.

Timeline

Refund request review: 1–2 business days
Item inspection: 2–3 business days
Refund to payment method: 3–5 business days
Bank processing time: Up to 10 business days

How to Return an Item

Follow these simple steps to initiate a return. The entire process takes just a few minutes.

Log Into Your Account

Create a Return Request

Select the order containing the item you wish to return and click “Request Return”.

Schedule a Pickup

Choose a convenient pickup date and time. We'll send a courier to your doorstep.

Pack & Hand Over

Securely pack the item in its original packaging and hand it to the courier.

Need assistance with your return?

Chat with Support

Frequently Asked Questions

Quick answers to common questions about our refund and return process.

Yes, you may request an exchange instead of a refund depending on product availability.

Please contact support immediately with photos and order details. We will resolve it quickly.

You will receive an email confirmation once your refund is processed.

Sale items may be eligible for exchange only. Please check specific product policy.

If a return does not meet eligibility criteria, the item may be shipped back to you.

Why Shop with Confidence

We've built our brand on trust, security, and genuine care for every customer.

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Secure Payments

All transactions are encrypted with 256-bit SSL security.

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Verified Sellers

Every seller is vetted and verified for quality.

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24/7 Support

Our team is always here to help you anytime.

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Easy Returns

Hassle-free 30-day returns with free pickup.

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Trusted by Thousands

Customers trust us every single day.