Refund Policy

We want you to love your Cool Cloth. If for any reason you’re not happy with your purchase, reach out to us at [hello@coolcloth.es] and we’ll make it right — either with a refund or a replacement. No drama.
You have 14 days from receiving your order to let us know if you want to return it. Just drop us a message before sending anything back.

Unless your item is faulty, return shipping costs are on you. We recommend using a trackable service — we can’t be responsible for anything lost in transit. If a tracked return goes missing, we’ll honour your refund as long as you can show us the receipt and tracking number. Items sent without tracking that get lost won’t be eligible for refund.
In most cases you won’t need to send anything back. But occasionally we may ask you to return the item so we can understand what went wrong and make sure it doesn’t happen again.

Refunds go back to the original payment method within 14 days of processing.
Your statutory rights are not affected.